Refund Policy
At Virtual Reality News (“we,” “our,” or “us”), we strive to provide high-quality digital content, subscription services, and premium resources for our readers and subscribers. This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases or subscription payments made through our website. By using our services, you agree to the practices described in this policy.
1. Scope of This Refund Policy
This Refund Policy applies to:
- Paid digital subscriptions to Virtual Reality News content
- One-time purchases of premium reports, e-books, or downloadable resources
- Special event registrations or webinars hosted by Virtual Reality News
Please note that free content, newsletters, and general access to the website do not qualify for refunds.
2. Eligibility for Refunds
Refunds are considered under the following conditions:
- Technical Issues: If you were unable to access the purchased content due to website errors, server problems, or other technical issues that persist despite troubleshooting.
- Duplicate Payments: In the event that a payment is accidentally processed more than once for the same product or subscription.
- Unauthorized Charges: Charges made without your consent, including billing errors or fraudulent transactions.
Refund requests must be submitted within 30 days of the original purchase date. Requests beyond this period may not be eligible unless exceptional circumstances apply.
3. Refund Process
To request a refund:
- Contact our customer support team using the details provided below.
- Provide your full name, email address, transaction details (order number or receipt), and reason for the refund request.
- Our team will review the request and respond within 5–7 business days.
Important: All approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Items
The following items and services are non-refundable:
- Access to content that has already been downloaded or consumed in full
- Promotional or discounted items unless explicitly stated otherwise
- Donations or voluntary contributions to Virtual Reality News
- Services purchased through third-party platforms, unless otherwise stated
5. Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting customer support.
- Cancellation stops future billing but does not automatically trigger a refund for the current billing period unless eligible under section 2.
- Access to premium content remains active until the end of the current subscription term.
6. Chargebacks and Dispute Resolution
If a chargeback is initiated through your bank or payment provider:
- Virtual Reality News reserves the right to review the transaction and communicate with the payment provider.
- Any fraudulent or unsubstantiated chargebacks may result in suspension of services and collection actions.
- We encourage direct contact for any billing concerns to resolve disputes efficiently.
7. Contact Us
If you have questions about this Refund Policy or need to request a refund, please contact us:
- Phone: +1 867-899-0292
- Email: [email protected]
- Address: 171 W 46th Ave, Vancouver, BC V5Y 2X1, Canada
Our customer support team is committed to responding promptly and ensuring fair and transparent resolution of refund requests.
8. Changes to This Refund Policy
Virtual Reality News may update this Refund Policy from time to time to reflect changes in services, payment systems, or legal requirements. Updates will be posted on this page with the revised effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
